IVR

Provide your customers with 24/7/365 access to automated, easy-to-use voice payment tools.

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Streamline and Automate Payment Calls

Quickly and efficiently collect payments from customers by phone 24/7 with EliteVoice automated IVR technology.  Reclaim staff productivity and reduce collection costs by delivering easy-to-understand, automated calls in bulk when your patients are most likely to respond.  Streamline payment capture and improve patient satisfaction with a fast, secure, convenient inbound IVR pay system that provides PCI Level 1-compliant payment processing.

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Deliver Outbound Calls in Bulk

Reach customers with critical billing updates and alerts all in one batch – without monopolizing staff time or productivity.  EliteVoice enables fast, automated phone outreach that reduces collection costs and A/R days.


 

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Accept Inbound Phone Payments

Collect payments anytime, from any phone.  EliteVoice inbound IVR system automates payment capture, enabling business office staff to redirect time and attention to critical non-payment tasks.


 

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Automate Voice Payment

EliteVoice reduces payment errors and exceptions by automating payment processing tasks.  It also simplifies posting with 835-ready remittance files that seamlessly integrate with your legacy system.


 

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Boost Customer Satisfaction

Provide your customers with a fast, convenient way to pay their balance by phone.  EliteVoice is always available – offering handy after-hours payment and an easy, plain-language payment process without long on-hold queues.


 

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Take the Pulse of IVR Performance

Get clarity on channel performance with thin-slice payment reporting – tracked and made available at your fingertips in the ElitePay customer service dashboard.  Channel-specific payment attribution data helps you see which channels are performing well and which need a well-placed tweak or two.


 

See EliteBill in Action

Learn how our platform can help you delight customers and improve financial performance with a 1:1 demo

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