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"Elite was extremely helpful in the design and wording of our patient statements. The change caught our patients' eye, increasing self-pay collections."

Philip Hilger

Saint John's Hospital

Elite Adds Major Upgrade to ElitePay

Published Friday, July 31, 2015

Elite Services, Inc. (ESI), a leading provider of patient financial communication solutions to the healthcare industry, today announced a major upgrade to the company’s ElitePay online billing and payment software.  The latest version of the ElitePay software offers enhanced design and usability, in addition to several new feature sets.

 “The Healthcare industry is in a time of great transition.  As providers manage healthcare reform, there is increased need for innovative billing and payment tools that accelerate core revenue cycle practices, improve patient engagement, and help consumers anticipate and manage the costs of receiving care,” said Gary Watson, ESI President & CEO.  “We want to ensure that our customers have access to the most innovative, leading-edge patient financial communication tools and technology.  From improving usability, to simplifying back-end payment capture and processing, the newest version of ElitePay supports our mission of helping clients achieve measureable improvement in patient financial performance.”

 Highlights of the new release include:

 • Upgraded user interface that is easier for patients to navigate and use

 • Fully Responsive Web Design (RWD), which enables the ElitePay patient portal to automatically size itself to any device screen size – including tablet and phone

 • The ability for patients to link a mobile phone to their account for personalized SMS text message billing alerts and easy mobile payment

 • Improved interactive Voice Response (IVR) tools, including integration with mobile payments 

 • Enhanced payment modules, including auto-payment, payment of specific line-item costs, front office payments, and more robust payment plan administration

 • Single-Sign-On (SSO) integration that securely authenticates ElitePay access through a provider’s EHR or patient portal

 • Simplified portal enrollment process that is faster and more patient-friendly

 • Support for EDI 835 formatted payment posting files

 • Support for HL7 A04/A05 messaging to crease patient profiles in real-time for facilitating simple point-of-service payment collection

 •Support for Custom Data fields that allow additional information to be displayed to patients/customer service staff within the ElitePay application – and communicated to a legacy system in posting files as needed



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